FAQs

How long will it take my order to ship? 
Allow 7-12 business days for order processing and payment verification and up to 14  business days for domestic delivery and 17-21 days for international delivery.

Can I get a refund or make an exchange?
We do not offer refunds, Nor exchanges. All sales are final

Is there a way to contact you directly?
You can email animecultureblog@gmail.com  with any questions regarding your order.

I do not live in the U.S.A. Can I order online?
Yes, we ship worldwide.

 

 How should I take care of my stuff?

Wash all our tees on cold and tumble dry on low to prevent fading and keep things looking fresh. (:

 

I accidentally ordered the wrong size; can you change it for me

Unfortunately, we can't make any size changes to items after an order is placed. Try double-checking the sizing info before checking out! If a size change is still needed, please contact us as soon as possible so we can try and correct your order

 

My address is incorrect; can I change it?

Once an order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change, reach out as soon as possible with the right info, and we’ll do our best to make it happen!

 

I changed my mind… Can I cancel my order?

We work really hard to ship your order as quickly as we get it, making it even harder to cancel before it ships. Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order you can follow our returns process for a refund for anything that meets our return guidelines.

 

My order shipped but I never got my package…

Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to USPS  to locate your item. If it’s still unable to be located, please complete a missing package claim with USPS and provide us with the case number and we’ll make sure you get what you need!